Content Marketing Strategy: The Final Word on Quality Vs. Frequency

More than a month ago, I argued that quantity, or even better, the frequency, doesn’t determine quality. Since then, I’ve been struggling with this question.

As a brand editor, I make daily decisions about the quality and relevancy of an impressive array of texts, podcasts and videos by also considering the brand’s overall story, their prospects and customers, and channels the content is intended for.

Last month, I twisted Joe Pulizzi’s argument, “Everywhere I go, I find marketers who are challenged with creating more content. More blog posts, more eBooks, more videos, more podcasts … more, more, more. … I’m done with more.” I focused on the correlation between ‘more’ and ‘good’.

It didn’t end there. I’ve been bothered by this a lot. I couldn’t stop thinking about it. And then last week, I came to the same conclusion as Joe. Quality first, frequency second (depending on high quality content that is ready for publication).

It’s not like this is new, but many brand editors and content marketers are under pressure to post new content as many times per week as possible; research shows that even a modest increase in publishing increases leads.

But last week I made peace with myself; it was probably my d’oh moment: as editor you shouldn’t succumb to pressure to publish more. Your main concern should be the quality – not saying yes because there’s nothing else to post but you’re expected to post something.

I’m not saying I’ve been doing that; I just talked to many content marketers who are responsible for sourcing and even writing original content for their site and that’s exactly the pressure they’ve been feeling lately.

It’s like, damn if you do, damn if you don’t. I strongly believe that you should pay more attention to high quality and relevancy, taking all other factors into account. Great quality makes readers come back.

You may say, “D’oh, Nenad.” Well, it isn’t as obvious as you may think. Many are struggling with this. According to B2B Content Marketing Benchmarks, Budgets and Trends Research Report, for example, producing enough content is the biggest challenge across B2B marketers.

Each one of you have to find what’s best for your case. It’s good to look around and see what worked and what didn’t for others. Just because Content Marketing Institute can publish seven quality posts a week (and they worked hard to get to this point), it doesn’t mean you should “copy” them. Every case is unique.

So, if a day or two or three or even more pass by without publishing new content, you shouldn’t panic, unless you promised too much. Rather post when you have something relevant to say. And say it well.

 

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Content Marketing Strategy: You’re Asking Wrong Questions

content marketing strategy questions

Joe Pulizzi, Content Marketing Institute, argues that “more content is better” is a fallacy. He explains: “Everywhere I go, I find marketers who are challenged with creating more content. More blog posts, more eBooks, more videos, more podcasts … more, more, more. … I’m done with more.”

My first reaction was, “What?” According to HubSpot’s 2012 Marketing Benchmarks from 7,000+ Businesses research report:

  • Companies that update their blog frequently generate 5 times the web traffic of companies that don’t blog. Small businesses tend to see the biggest gains when they increase the frequency of posts.
  • Even a modest increase in blogging increases inbound leads. By increasing blog frequency from 3-5 posts/month to 6-8 posts/month, companies experience a 55% increase in lead generation. B2B companies that post only once or twice a month generate 70% more leads than companies that don’t blog at all.
  • As companies increase their total blog posts from 11-20 to 21-50, web traffic typically grows by 45%. And companies with more than 200 articles generate five times the leads of companies with ten or fewer total blog posts.

But what about quality? Yes, the right question. Joe surprised me at first. I thought, “Why does he suddenly equate frequency with quality?” “More content is better” doesn’t necessarily mean “more content of whatever quality is better”. Moreover, more doesn’t necessarily equal bad quality.

Joe continues with a discussion of “epic” content. However, he doesn’t really explain what epic content means, save that is better than what others do. That’s not necessarily a good benchmark either, is it?

That’s why I really liked a post by Sharon Tanton (it was the most popular Zemanta post in January) What Is Valuable Content:

  •     helpful
  •     entertaining
  •     authentic
  •     relevant
  •     timely

The most important part of her post is: “The key to producing valuable content is a deep understanding of your client and customer base.

Once I asked Michael Hoefflich, Forum Corporate Publishing, what custom magazine is a good magazine. He simply said, “The one that readers love to read.” That’s it.

So, when you are developing your content marketing strategy, instead of obsessing about frequency and the size, look for answers to the following questions first:

1. Who is going to produce content?

  • How much can you leverage talents, skills and knowledge of your employees?
  • Do you have any employees or is it just you?
  • Is/are they working on other things?
  • How much time can they allocate to producing “epic” content?
  • What is each of them best at (writing, brainstorming, videotaping, talking, etc.)?
  • Can you regularly produce valuable content alone or do you need external help?

2. How much money can you invest and what can you get for it?

3. How much content does your average prospect/buyer expect/need?

  • How much great content can they absorb in a week/month?
  • Is your average follower a web junkie?

4. And of course what kind of content do they want/need/expect?

The answers to the above questions are paramount, not how many times, how many channels or what is the best size for the post! Not that these don’t matter, they just depend on the answers to the questions above.

 

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Why Your Entire Organization Should Live Your Content Marketing Strategy

I was involved in quite a few great content marketing projects and I know a lot of even greater ones. But some of them have had a fatal flaw. They may be awesome, I mean, seriously complex and awesome projects, but they’re just that – strategies.

Content marketing should be integrated with other marketing and business projects of an organization, not an isolated island. It shouldn’t be about tool/mediums employed, but about producing, owning, and leveraging content.

Most importantly, it should be about education; teaching not only prospects/customers, but also everybody within the organization! That’s the ultimate recipe for success!

Case # 1: A big financial institution hired a content marketing agency to help them set up a content marketing strategy. The institution has a really bad reputation in public. Its new strategy was innovative and should bring great results and a lot more positive image of their services in public. Honestly, it was a jaw-dropping project.

The project, however, was supported more or less by only a few senior managers, executed by a small department in the company, and it was kept alive by only one branch in one city. On the other hand, nothing (significantly) has changed within the company as a whole; it still operates like the project never existed. Only a handful of employees know/live it.

The corporate culture hasn’t changed, the public image of the institution and their services keeps deteriorating. Moreover, customer service for the most part continues to suck!

So, there’s this huge amount of money that goes into this otherwise tremendous project, bringing abysmal results. Not because the project itself is flawed, but because it didn’t change anything within the organization.

“Content Marketing is owning, as opposed to renting media. It’s a marketing process to attract and retain customers by consistently creating and curating content in order to change or enhance a consumer behavior.” Joe Pulizzi, Content Marketing Institute

As Joe says, “In short, instead of pitching your products or services, you are delivering information that makes your buyer more intelligent. The essence of this content strategy is the belief that if we, as businesses, deliver consistent, ongoing valuable information to buyers, they ultimately reward us with their business and loyalty.”

I think we should update this definition (I’m not good at writing them). I’m not the first to think so, there are dozens of posts out there talking about how support for content marketing within the organization is crucial.

The above definition should be updated in a way that includes the following: content marketing goals should include changing/adapting the corporate culture and customer service. Everyone in the organization should be part of it, should live it, not just a few. What is the point in having a great, content rich website and/or blog and/or customer magazine and/or profiles on social media if your customer service continues to suck or be ignorant of your content marketing strategy?

Case #2: A telecommunications company produces a really good customer digital magazine. However, they haven’t changed their customer service a bit! So, what have they achieved with the mag exactly, save it being great and spending a lot of money on it?

Case #3: A retail company produces a great customer print magazine. But they have no clue how to leverage it; like learning more about their customers… Their case tells me they don’t know what their business goals are, or how to do business. They’ve recently changed their senior management and it seems like they don’t understand why they should continue publishing the mag. Their website, though “renewed”, is clinically dead. What a waste, right?

The examples above remind me of what I witness every week: “We want a blog!” “We are thinking of a magazine.” “We want a Facebook page.” “We want to redesign our magazine!”

It’s all about tools/media, rather than content. My next question is: “Why?” “What do you plan to do with it?” After we talk, they start to think differently.

It’s been said so many times, but it needs to be said so many more times: it’s not about tools, rather it’s about content and how you can leverage the content.

Content should become your asset! Internally and externally!

It may not happen overnight. As much as you need time to attract attention of your (prospects)/customers, the same applies to your employees/business partners.

My experience is that when I get invited by a company to help them build a content marketing strategy (usually I deal with small companies), I am listened to by their senior management, I get their almost unconditional support and we start working together. However, it takes time for the rest of the company to follow suit. Which is totally understandable. That’s why I also advocate a step-by-step strategy, not all-at-once strategy.

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Can You Prove That New Media Are Effective? A Report from NMX 2013

After 2 years, New Media Expo, formerly known as BlogWorld, returned to Las Vegas. Over three days, several dozen speakers covered topics as straightforward as podcasting basics, intense debates on the future of publishing and the importance of social media engagement for brands, small and large.

It was great to catch up with some of our old friends and partners like Joe Pulizzi and Marla Schulman, and meet new friends – Bob Dunn and Jure Klepic. We’re excited to work with them in the upcoming months.

While the focus of the conference has shifted away from blogging, it still dominated the conference halls. The major tangent this year was continued push towards quantifying the value of new media and its disciplines.

Ted Rubin, the father of ‘Return on Relationship’, was there spreading his gospel. C.C. Chapman continued his quest for content creators to do better and work on content that makes a difference. Tamsen Webster hosted a session to show how any brand, online or offline, can take advantage of new media to proactively reach out to their users.

Just as much as there was pressure on marketing execs to provide proof of new media effectiveness for their organization before, the pressure will only get stronger. But a slew of tools and technologies will get better and make the task easier. There will be more effective ways to manage influencer outreach, there will be better tools to help create compelling content and there will be new and better channels to distribute amazing content.

And considering that NMX was held right before CES, Vegas was exploding in afterparty activities keeping everyone in great spirits and excited for 2013.

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